FAQ

What is CareBOX Program’s mission?

CareBOX Program provides free essential care supplies to cancer patients to help prevent malnutrition, infections, and injuries from falls.

 

Who is CareBOX Program?

Cancer has a physical, emotional, and financial impact on everyone who has the disease. The CareBOX Program is an innovative Austin based nonprofit launched in October 2014 to address a serious gap in cancer care for patients in the Central Texas region. Patients are invited to build a custom wishlist of care supplies from a list of 40 items, specific to their needs, based on their diagnosis and effects of treatment. These are primarily items not covered by insurance and many barriers exist to the patient and their families that prevent access to the supplies they need. The CareBOX Program removes these barriers by providing supplies at no cost and delivering directly to the patient’s home.

 

What is a CareBOX?

CareBOXes (generally a trunk-full of supplies) include mobility items to help avoid injuries and falls, nutritional supplements to defend against malnutrition, and infection prevention supplies. CareBOX Program strives to maintain a maximum of two weeks from patient application to delivery of items, ensuring the impact is immediate. The program is open to all patients regardless of age, race, income, or type of cancer. Beyond improving the lives of the patients themselves, the program also benefits the family members and caregivers in their lives. Take a look at our product list here.

 

Who does CareBOX Program serve?

CareBOX Program currently serves anyone who is undergoing treatment for cancer in the Central Texas area. The 7 counties we serve are Travis, Hays, Bastrop, Caldwell, Burnet, and Williamson. If you are unsure about your eligibility, please call us at 512-296-2180.

 

What kind of supplies does CareBOX Program supply?

CareBOX Program offers a list of over 40 different items, some of which are not covered by insurance, that help prevent injuries from falls, infections, and malnutrition. Some available items include disinfectant wipes, hand sanitizer, chemo gloves, nutritional shakes & walkers.

 

How do I sign up to receive a CareBOX?

Getting signed up is an easy, 2-step process. First, please fill out the Wish List Builder. Next, we will need a Verification Form signed by both you and a representative from your treating facility found. We can make this second step even easier by using DocuSign if you have an email address for a representative at your treating facility.

After we have those 2 pieces we can deliver the supplies directly to your home via a Volunteer in about a week (timing may vary depending on the items in stock). Our volunteer drivers deliver to your door step, no need to worry about shipping!

 

How many CareBOXes can I receive?

Patients are eligible to receive a CareBOX every three months as long as they are still undergoing treatment in the Central Texas area. You may request all items again with exception of any durable mobility items previously received. Please give us a call at (512) 296-2180 or email info@careboxprogram.org for questions concerning eligibility.

 

How do I sign up to receive another CareBOX?

Once it has been three months since your last delivery, you may sign up again by filling out a new Wish List. Your Verification Form is valid for a year. If it has been more than a year, we require an updated Verification Form in addition to the updated Wish List.

 

I received an item I no longer need. Can I give it back to CareBOX Program?

Yes! We will gladly take back any unused or gently used durable medical supplies. We would be happy to receive them at our office during our regular office hours (M-F, 9am-5pm).

5555 N. Lamar Blvd E-111

Austin, TX 78751

 

I have supplies I am willing to donate to CareBOX Program. How do I do this?

We accept unused or gently used items. They can be brought to our office during our regular office hours. (M-F, 9am-5pm).

5555 N. Lamar Blvd E-111

Austin, TX 78751

 

Can I become a recurring donor?

Yes! Becoming a recurring donor for the CareBOX Program is a great way to know that you are helping a cancer patient each month.

 

How do I become a recurring donor?

Sign up here!

 

Is my donation tax deductible?

Contributions to CareBOX Program may be tax-deductible to the fullest extent permitted by law. Please check with your personal tax advisor regarding the deductibility of your gift.

 

Can I mail in my monetary donation?

Yes, we gratefully accept donations via U.S. mail. Please mail your donations to:

CareBOX Program

5555 N. Lamar Blvd. E-111

Austin, TX 78751

 

If I make a donation, will I receive a tax receipt?

If a donation is made via the website, you will receive an automated email receipt after your donation has been processed. If mailing a donation, we will process a tax receipt (for contributions made where no goods and services were provided in return) and return via U.S. mail to the return address given. As always, donors are advised to consult their personal tax advisor with regard to the tax deductibility of any donations made.

 

Can I volunteer with CareBOX Program?

Absolutely! We couldn’t do what we do without the generosity of volunteers in the community. Please see our volunteer information here.